Terms and Conditions

PAYMENT

We accept payment by Debit /Credit Card  (UK customers only), Paypal, or Bank Transfer

If you live within a 5 mile radius of Wellingborough and your order value is between £10 and £50 and you would like to benefit from Cash on Delivery please select that option at checkout.  Please also select Free Local Delivery in the shipping section.  You will be contacted to arrange a mutually-convenient delivery date and time.  Delivery will be free of charge.

Please do not select this option if you do not live within 5 miles of Wellingborough.  If you live within 20 miles of Wellingborough and would like to benefit from the Cash on Delivery option, please contact us before ordering to confirm that we can deliver to you personally and to discuss and agree any applicable delivery charge.

Cash on Delivery is not available for order values lower than £10 or higher than £50

Local Delivery - Custom Orders

Custom orders must be paid for in advance but can still qualify for free local delivery.  Please note that in these instances payment may not be made by Paypal

 

DISCOUNT CODES

If you have a discount code, please ensure that you enter it at checkout.  If you have more than one code, please note that only one discount code can be used per transaction.  If you have more than one code, you are more than welcome to use them in different transactions within the validity date

 

PROCESSING TIMES

We am to make and despatch your items within 3 working days from receipt of cleared payment.  Most items will be ready for despatch sooner than this.  However some items, for example retail packs, may take longer to prepare.  If your order is likely to take longer than 5 to 7 working days from receipt of order to despatch we shall let you know as soon as possible

 

SHIPPING/POSTAGE PRICES

We offer flat rate shipping of just £3.50 for all orders within the UK (with the exception of orders containing Retail Packs – please see below).  We will be pleased to ship worldwide; if you are outside the UK please contact us and let us know the products you'd like before placing your order so that we can obtain the correct shipping price for you based on packed weight.

Free Shipping

Shipping is free for UK orders over £40 (with the exception of Retail Packs)

Shipping Retail Packs

Please do not tick either the free shipping or the flat rate shipping options at checkout if your order contains items from this category; please select the weight-based shipping option.  The maximum shipping you will pay on a parcel containing a Retail Pack is £9.99, no matter what the size or weight of your parcel

For details of Cash on Delivery, please see the Payment section above

 

NON-UK CUSTOMERS

If you are outside the UK and wish to order, please contact us first with your requirements so we can give you an accurate p&p price for your parcel.

 

CANCELLATION OF ORDER

You have the right to cancel your order under the Distance Selling Regulations.  For full details, please see the Returns/Order Cancellation section

Please note that, unless goods are faulty, we do not offer refund/exchange on bespoke/customised orders

Please note that orders for our Retail Packs are classed as Business to Business transactions and as such are not covered under the Consumer Contracts Regulations

 

DAMAGES

Although your order will be packaged with care, we do appreciate that sometimes parcels can be damaged in transit.  If any part of your order arrives damaged please contact us as soon as possible after receipt so that the situation can be resolved.

 

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