Returns/Order Cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods

To exercise the right to cancel, you must inform us – Candle Scents, 21 Dene Close, Wellingborough, Northamptonshire, NN8 5QP; phone 01933 679358; email – of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email)

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you

We will make the reimbursement without undue delay, and not later than –

  1. 14 days after we receive back from you any goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  3. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.  The deadline is met if you send back the goods before the period of 14 days has expired

You will have to bear the direct cost of returning the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods



Although your order will be packaged with care, we do appreciate that sometimes parcels can be damaged in transit.  If any part of your order arrives damaged please contact us as soon as possible after receipt so that the situation can be resolved to everyone's satisfaction.  Please retain all packaging in case this needs to be returned to us to assist in any claim with the carrier

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